How would you improve the Outlook app?

I am going to focus on professional users of outlook as any efficiency improvements as it is the largese segment of outlook users and any productivity improvements there will benefit the professionals as well as the organization they are working for.

Next I will try to understand the pain points for different use cases in outlook, suggest potential solution and prioritise them basis the effort that it will take to build the feature and the impact that it will create for the user.

Outlook Features	Pain Points Faced	Features	Effort	Impact	Priority
Email Communication and Management Users: This is the most common use case of outlook communication where all outlook users use the email application for sending/receiving emails	- Mail Organization: Users struggle in prioritizing the emails to which they need to read/respond and have to go through chronological order which might potentially impact the most important ones they have to read/respond	- Having Prioritization Tags using ML algorithms to mark important mails	H	H	P0
Email Communication and Management Users: This is the most common use case of outlook communication where all outlook users use the email application for sending/receiving emails	-Drafting emails from scratch takes time and effort. Email writing is a skill which needs to be developed and even after that it takes time to learn it.	-Supporting templates for status reports, project trackers: Users can preselect a template based on their use case to make their emails look more professional and save them time in thinking about the structure of the email	M	H	P1
Email Communication and Management Users: This is the most common use case of outlook communication where all outlook users use the email application for sending/receiving emails	-Drafting emails from scratch takes time and effort. Email writing is a skill which needs to be developed and even after that it takes time to learn it.	Autoresponse Suggestions: Users will get standard responses which they can use to respond to the email	H	M	P1
Email Communication and Management Users: This is the most common use case of outlook communication where all outlook users use the email application for sending/receiving emails	-Drafting emails from scratch takes time and effort. Email writing is a skill which needs to be developed and even after that it takes time to learn it.	Auto Format: User can type the text they want and there are auto format suggestions beautify the emails and save user's time in formatting the email	H	H	P0
Users for calendars and meetings: User use calendars for scheduling and tracking their daily meeting and appointment schedule.	Setting up meetings today takes time as users need to add users, find common slots and it becomes more cumbersome if users are spread across different time zones	One Click Meeting Scheduler: User has to add meeting attendees and depending on their time zone, availability and out of office status outlook recommends a meeting day and time. User can add additional filters if they want to provide more specific inputs for scheduling the meeting.	M	H	P0
Users for Task Management: Users use outlook for managing their daily tasks and reminders	Users are unable to prioritize all the tasks that are scheduled by them	User can add priority to tasks - High, Medium, Low	M	M	P1

Basis this prioritization framework I will prioritize feature 1,4 and 5.

The metrics that I will track to understand the effectivess of these features are:

a) % of Priority Mails read/responded vs Received

b) Average time spent on drafting an email

c) % users using 1 click feature for scheduling emails