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1) Keep a calm composure- Showing fear or anger is both counterproductive, it will only make the situation worse
2) Give the facts then your opinion. Leaders will find it difficult to discredit facts
3) Focus on their strengths, avoid judgement- Beleive in their competency to address a situation. Offer help wherever possible
4) State a non-threatening request- After tempers cool down, explain your point of view in a non-threatening manner
2) Give the facts then your opinion. Leaders will find it difficult to discredit facts
3) Focus on their strengths, avoid judgement- Beleive in their competency to address a situation. Offer help wherever possible
4) State a non-threatening request- After tempers cool down, explain your point of view in a non-threatening manner
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First thing to notice is that even if they are abrasive they are still at company because of multiple reasons but one for sure is because they have talent(as per questio
- Recognise their talent and acknowledge their expertise
- For any disagreement, ask what they think about situation and why they think in opposing way
- Key point here is that - as a PM we should not only be empathetic to users but also to stakeholders
- Develop active listening and by understnading their motives, you can reduce friction to some extent
- Identify what behaviors trigger rudeness in them.
- Try to keep small talk as minimal as possible as this could feed their abrasiveness
- When they are rude, dont respond immediately, take your time and respond later in a neutral way
- If you think that them being rude is sending a signal to team, try to discuss 1:1 with them and set clear boundaries.
- If things don't imporve , escalate it.
- If you think that them being rude is sending a signal to team, try to discuss 1:1 with them and set clear boundaries.
- Remember that just because someone is talented, they cant walk all over you, because your reputation will be on line as this sends a signal to all stakeholders who are in call, that not only about this rude guy but also about you - that you are a mat that people can walk over - if you've not handled the situation well. Trust is very key for PM and if that is taking hit, escalate the situation by providing proofs of all incidents and highlihg how even though you've provided chance for them to develop, still things haven't improved
point is that you dont have to be all smiles or go NC just because this person is awful. its all about balancing your needs and their needs against company goals. Remember not to lose sight of customer needs while fighting with these abrasive people
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