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This is a product design question:
Step 1: Clarify the qn:
1) Is this an id card or image based admission system?
2) Does the id card type need to vary depending on employees vs contractor and support personnel
3) Is it mandatory to wear the card around the neck or the waist
4) Does the ID card also need to be used for any payment related purposes in the cafeteria?
5) Do you want to ID card to store other personnel information
Step 2: Select user group
User group 1 - Employees
User group 2- Contractors and supporting personnel
User group 3- Security adminstrators
User group 4- Security personnel at gate
User group 5- Company HR department
I will focus on employees
Step 3: Pain points
1) I am concerned by the quantum of biometrics collected by the company about me
2) I need one single card to be used as an ID and for all payment purposes inside the company
3) I dont want to swipe the card on the gate due to card picking up bacteria from the sensor
4) ID cards are very delicate and break easily. The card needs to be smaller and stronger
5) The ID card should easily work across geographies
6) The card should be able to share important health information during emergencies
Step 4: Prioritize painpoints
Priority 1- High Impact, usage frequency and relevancy
1) I am concerned by the quantum of biometrics collected by the company about me
2) I need one single card to be used as an ID and for all payment purposes inside the company
3) I dont want to swipe the card on the gate due to card picking up bacteria from the sensor
4) ID cards are very delicate and break easily. The card needs to be smaller and stronger
Priority 2- Medium Impact, usage frequency and relevancy
5) The ID card should easily work across geographies --> Since most of the employees will never leave a single office
6) The card should be able to share important health information during emergencies --> This is required but not a deal breaker as emergency agents will ask this questions or have the hospital look it up.
Step 5 - Solutions
Solution 1- An image based ID solution has advantage over swiping a card but want the company to only capture the face and not the rest of the body
Solution 2- If non image based solution is used, want a stronger sensor so that the we dont have to lean near the gate or the door for it to capture the card credentials
Solution 3- The ID card should also integrated with a payment interface to pay for food and other purchases inside the campus
Solution 4- The card needs to be small and strong similar to a tile card so that it doesnt break and is easy to maintain
Solution 5- The ID card will work with with the elevator sensors to allow elevator to drop an appropriate floor
Solution 6- The ID card should allow to share contacts between employees by tapping cards between them
Solution 7 - Use the card as a secret alarm in case someone gets threatened on the campus
Solution 8 - Use the card to make purchases even outside the campus
Step 6 - Prioritization of solution
Priority 1 - High Impact and High/Medium implementation cost
Solution 1- An image based ID solution has advantage over swiping a card but want the company to only capture the face and not the rest of the body
Solution 3- The ID card should also integrated with a payment interface to pay for food and other purchases inside the campus
Solution 4- The card needs to be small and strong similar to a tile card so that it doesnt break and is easy to maintain
Solution 5- The ID card will work with with the elevator sensors to allow elevator to drop an appropriate floor
Priority 2 - Medium Impact and High/Medium implementation cost
Solution 2- If non image based solution is used, want a stronger sensor so that the we dont have to lean near the gate or the door for it to capture the card credentials --> This a bit risky since it might result in tailgating
Priority 3- Low impact and High/Medium implementation cost
Solution 7 - Use the card as a secret alarm in case someone gets threatened on the campus --> Unlikely given the close circuit TV coverage in the campus
Solution 6- The ID card should allow to share contacts between employees by tapping cards between them --> People share numbers, tapping cards is a bit awkward too
Solution 8 - Use the card to make purchases even outside the campus --> Required but would need a high implementation cost
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