Have you ever disagreed with your Engineering counterparts? What did you do when a build decision was made that did not align with the original vision you had?

Situation- We had an issue where new customers who bought content over a streaming services had a lag when trying to access it. This was due to the session cache over memcached not being updated after content purchase. The engineering team felt that updating it each time content was purchases would load the entitlements server and would result in performance issues

Task- Create a balance between limitations of technical implementation and customer experience requirements

Action- We looked at metrics, peak content usage was between 6 pm-9 pm in all timezones. However only 40% of content was purchased during this time. Hence we reached a win-win situation. The entitlement service would update the cache during the non-peak times while it would not do it during the peak time. Thus the latency would be limited to only 40% of my customer transactions. This was the short term fix while the development team got time to create a long term fix to update cache during peal hours

Result- This as a win-win for both parties. We were able to address pain points for a segment of customers within the short term while giving time to the development team to create a long term fix.