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Design an application for salons in the nearby areas. The solution should be like a marketplace for salon owners and consumers.

Asked at Google
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Clarifying Qs:

 

Is this a Google app or a start up - Start up

How do you define nearby areas?-  Near to me

Both Android and iOS - yes

What does the salon provide? Cover both genders Hair styling and manicure and pedicure


 

Goal: User Acquisition, assuming that its a new app. And I am going to focus on getting more customers initially.

 

User groups

  1. Families who want hair styling (Adults, children)

  2. Senior citizens

  3. Singles with busy lifestyles

  4. Business owners

  5. Hair stylists

Picking the 1 user group of families (adults+children) because they are the largest

Nuclear family, both are working professionals

Two kids   Boy: 8, Girl: 5

 

User Journey

Pain Point

Search for hair dresser that is near to me - Family salon

Finding the salon  location

Specific hair stylists that suits

 my needs

Finding the hair stylist for each family member

Salon visit 

Wait time

Salon visit

Kids need to be engaged

Comfortable getting haircut

Specific hairdresser

Optimize their time at the salon

Paying for the service

Cash and tips amount

Redeem coupons

 

Pain point to build upon is salon visit since I feel that's most important aspect to focus on in the journey and address those pain points.

 

Solutions

Assumptions : Salon providers are registered already in the app

Consumers can choose from a variety of salons in their local area

 

#

Solution

Value

Effort

1

Searching for the salon by location (near to me)

High

Medium

 

Selecting a salon  (reviews and ratings)

High

Medium

5

Choose a particular hairdresser - review and ratings

New customers 

Provide availability

Medium/High

High

2

Checkin with the app, wait time, notifies you on when to leave and give you directions to the business

High

Medium

3

Paying money through the app (including tips)

Medium

Low

6

Ability to clip coupons and redeem them through the app

Medium

Medium

4

Customer rates and reviews the business and hairdresser

High

Low

7

An AR image of the hair style that you want

Medium

High

 

MVP1,2,3,4

 

Metrics: 

App downloads

# active salon providers

# active customers (last 30 days)

 

# of customer visits / month

# of sales attributed to this app

Customer feedback survey : 

Did the wait time match the expectation


 

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Areas you did well

1.       Personas – you provide a set of personas and provide a rational for picking families.  Families also have the most diverse needs and marketplace will help filter through those needs against a large set of available solons. 

2.       Nice job providing a user journey and pain points for each step. 

3.       Solutions – you provide a large list of high level solutions across multiple pain points – see my comment below.  You provide criteria for picking amongst the solutions.  I would add in reach (number of potential users impacted).  This gets you to a modified RICE prioritization (skipping confidence). 

4.       Metrics – you provide a meaningful set of metrics.

Areas to improve.

1.       Clarifying question.  In a real interview I would dig in and try to see what market problem they are actually trying to solve.  What’s wrong with the current system?  I have to check lost of solans to find out their services, cost and availability.

2.        You prioritize the pain points and say that you are going to focus on the salon visit – then you pick solutions across multiple pain points.  I would either say that to get an MVP we need to address multiple pain points or I would pick one pain points and acknowledge that that others are necessary for mvp but for the scope of this question I’m focusing on salon visits.  Or ask the interviewer. 

3.       Counter metrics – always a bonus on have counter metrics

4.       Limitations – always a bons to acknowledge the limitations of your solutions 

 

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