Design an application for salons in the nearby areas. The solution should be like a marketplace for salon owners and consumers.
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Clarifying Qs:
Is this a Google app or a start up - Start up
How do you define nearby areas?- Near to me
Both Android and iOS - yes
What does the salon provide? Cover both genders Hair styling and manicure and pedicure
Goal: User Acquisition, assuming that its a new app. And I am going to focus on getting more customers initially.
User groups
Families who want hair styling (Adults, children)
Senior citizens
Singles with busy lifestyles
Business owners
Hair stylists
Picking the 1 user group of families (adults+children) because they are the largest
Nuclear family, both are working professionals
Two kids Boy: 8, Girl: 5
User Journey | Pain Point |
Search for hair dresser that is near to me - Family salon | Finding the salon location |
Specific hair stylists that suits my needs | Finding the hair stylist for each family member |
Salon visit | Wait time |
Salon visit | Kids need to be engaged Comfortable getting haircut Specific hairdresser Optimize their time at the salon |
Paying for the service | Cash and tips amount Redeem coupons |
Pain point to build upon is salon visit since I feel that's most important aspect to focus on in the journey and address those pain points.
Solutions
Assumptions : Salon providers are registered already in the app
Consumers can choose from a variety of salons in their local area
# | Solution | Value | Effort |
1 | Searching for the salon by location (near to me) | High | Medium |
Selecting a salon (reviews and ratings) | High | Medium | |
5 | Choose a particular hairdresser - review and ratings New customers Provide availability | Medium/High | High |
2 | Checkin with the app, wait time, notifies you on when to leave and give you directions to the business | High | Medium |
3 | Paying money through the app (including tips) | Medium | Low |
6 | Ability to clip coupons and redeem them through the app | Medium | Medium |
4 | Customer rates and reviews the business and hairdresser | High | Low |
7 | An AR image of the hair style that you want | Medium | High |
MVP1,2,3,4
Metrics:
App downloads
# active salon providers
# active customers (last 30 days)
# of customer visits / month
# of sales attributed to this app
Customer feedback survey :
Did the wait time match the expectation
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