Design a volunteering product for the Social Goods team at Facebook.

When talking about meta, we are talking about the whole universe which include FB, Whatsapp and Insta.

Goal of Meta - Provide meaningful connections.
Volunteering seems to be a natural extension once you have established meaning connection so venturing into this space makes sense for me.
 

Volunteering ? Volunteering is offering someone which you do not have to do and you will not be paid for your work.

Through this initiative, we want to build on our strength of existing social network and help people find avenues for finding the volunteering services

Users - 

1. People who wants to volunteer

   1. Retirees 

   2. Students

   3. Professionals

2. Org who are looking to hire volunteer

Will focus on people seeking to volunteer as this is the main user group.

So the problem statement is this -
We are looking to create a product around volunteering for people who are looking to provide volunteering service .

User journey
Find a volunteering initiative > sign up for it > wait for confirmation > see the time and details required > do the service > post on social media about experience

Needs -
1. Discover relevant volunteering opportunities. Very important 

2. Easily sign up for and participate in opportunities. Important

3. Track and showcase their impact. Very important

4. Connect with other like minded volunteers. Important

5. Access resources and support regarding volunteering. Secondary but important

Priority of needs -
1>3>2>4>5

Solutions -

1. Volunteering services platform or feed where users can see the relevant available initiatives at one place.

• Integrate with pages and meta posts to extract out the relevant posts for hiring the volunteers and then use smart categorisation and intelligence to bucket them into different categories.
  Eg. Teaching and 2 hrs/ week 

2. Creation of volunteering profiles to easily apply for the services

• Just like the people create resume they will create volunteering profile based on the prompts set by us. This will enable easy comparison and streamlining the selection process for volunteers with specific criteria laid out

3. Dashboard for tracking the volunteering impact.

• Dashboard where there will be detail about the volunteering impact

  • No of jobs done.

  • No of hours spent

  • Quantum of impact created

  • Showcase or achievements

4. Providing badges that can be integrated with the meta profiles. 

Priority -

Phase 1 - Focus on first and second . So as to start setting up the platform and start creating the impact

Phase 2 - Focus on 2,4 so as to provide the visibility and recognition and impact created.

Metrics - 

1. For the phase 1 tasks , 

   1. Activation of volunteers - Quantum of people signing up as volunteers and did their first volunteering job

   2. Quantum of people who signed up but cancelled