How would you improve DoorDash's post booking experience once the user has ordered their meal?

Question

How would you improve DoorDash's post booking experience once the user has ordered their meal?

Asked at Doordash over a year ago

3.8k views

Product Improvement category

Asked at

3.8k views

How to answer Product Improvement questions

Interview Guide

Top Doordash interview questions

Assume you are a product manager for Airbnb. There are two problems to solve: customers being unable to check-in, and customers having a dirty place. How would you prioritize these issues?5 answers | 3.3k views
How would you solve OpenTable's worst customer experience?4 answers | 5.2k views
How will you improve the worst customer experience post a successful order placement on Instacart?4 answers | 3.9k views
See Doordash PM Interview Questions

Top Product Improvement interview questions

How would you improve Google Maps?53 answers | 228k views
How would you improve YouTube?29 answers | 81.3k views
How can you improve Facebook Stories?22 answers | 45.5k views
See Product Improvement PM Interview Questions

Invite members
Invite by email

Add another

Chaitanya Gaur · Answer 1 · 2020-11-23T17:34:17+0000

Goal: Improve customer experience once a user places an order on door dash.

Who are the probable users: Drivers, Restaurant owners and consumers. I can further break down users into ordering for party or usual food orderning user.

I wanna pick people ordering for party.

Pain Points: 1) Urgency

2) Sometime forget things to order due to hurry

3) Not able to reach user when delivering food as a user/host is usually busy

I wanna pick 3 to solve this.

Here are different solutions

Solution	Pros	Cons
Ask for alternate phone number if ordering for party	Add alternate person so increases the chance to reply the delivery guy	If the other is also busy
Drop at the front door	Which is currently happening anyway	Food gets cold during winter
Automatically adds hot packets to food like pizza etc	Even if host finds out food is there for few minutes late, food is still hot and ready to serve	Dropping for every order would add extra cost or overhead

Of all the options, I think the last option does help in solving problem in reaching user about their delivery. And may be we could add pricing of the hot packet during the delivery.

KPI's to measure

1) % of users were happy with post order expreince by adding few questions(on a sccale of 1-10)

2) % of users found hot packets useful?

3) Did the user reorder again for a party?