15% off membership for Easter! Learn more. Close

How would you build a product to help people travel?

Asked at Meta (Facebook)
607 views
Answers (1)
crownAccess expert answers by becoming a member

You'll get access to over 3,000 product manager interview questions and answers

badge Gold PM

 

Clarifying questions

1.       What customer base are we targeting? New travelers or existing travelers?

2.       Is product Mobile or Web? – Web

3.       Are we building it with integration to FB? Or will be different product line al together – Let it be different product

4.       What Geography of travelers are we targeting? Asians, Europeans, Americans, others – Global

 Goal

Assuming business model is Website where people seek ideas, destinations, ratings, requirements, and budget info for travel.

Personas

New travelers

Existing travelers

Customer journey (5E Model)

5E

Painpoint

Solution

Reach

Impact

Confidence

Effort

Score

Entice

I want to travel.
But where, the destination?
Who all can accompany me?
What should be budget?

Solution 1 : Build the catalogue with various package. User can search the package based on buget, time of year and destination.
Solution

5

5

4

5

20

Solution 2 : User can share the package with friends and family by providing phone number, email. This feature will also encapsulate the registration.

4

4

3

4

12

Solution 3: AI enabled smart chatbot to discuss with user his travel plans.

5

4

3

5

12

Enter

Once, everything above is sorted, how to make bookings?
Compare different packages?

Solution 4: There must be option to compare the packages.

4

5

3

3

20

Solution 5: There must be feature to get the final quote including all the members of trip. This feature should be accompanied by customization.

4

3

3

3

12

Solution 6: Final purchase must be delivered with invoice order.

3

3

3

3

9

Engage

Books made. How to board? And next steps to follow? Is there option of preboarding pass? Can I book a lounge in changing flights?
I  am lost, where to go next?

Solution 7: There should be reminders for the upcoming trip.

3

2

2

3

4

Solution 8: There should be option of prebooking.

3

2

2

4

3

Solution 9 : During the trip, I can login and get live assistence in case of lost or emergency.

3

2

3

4

7.5

Solution 10: A feature  to upload photos on social media and tag people.

2

3

3

3

6

Exit

I roamed around. During the trip planned through the product, can I get some live suggestion?
 I travelled, now I want to be back and trip is over.

Solution 10: A feature to submit reviews and rating.

2

3

3

4

4.5

Extend

I am back. How was the trip? Where can I submit feedback? I suggest to my friends? And rebook the package again?

Solution 11: A feature to thank user and get feedback and template filled with mico blog to share experice.

1

5

2

2

5

Solution 12: A feature to suggest trip to friends or get package from print token.

1

2

2

4

1

 Summarizing recommendations

1.       Solution 1 and 3 are catalogue of packages which can filtered by customer’s needs. Even a non-registered user can use it. This solution will add Acquisition in the product, So I will start MVP with this features.

2.       Between 2,4,5 , I will add feature 2 in the incremental model as it will moving point activation on the product which will add more users in registered manner to the site.

3.       Then I will build feature 4 to do the comparison of packages so that users can retained to the site by making decision.

Metrics

1

Acquisitions

New users, new travelers per geography, % growth per week

2

Activations

Active users, % change in active users

3

Retentions

Inviting friends, tags, number of posts from live trips

4

Monetization

ARPU

 

Access expert answers by becoming a member
0 likes   |  
1 Feedback

@bijan @mo14 : Help with Feedback please!

0
Get unlimited access for $12/month
Get access to 2,346 pm interview questions and answers to give yourself a strong edge against other candidates that are interviewing for the same position
Get access to over 238 hours of video material containing an interview prep course, recorded mock interviews by expert PMs, group practice sessions, and QAs with expert PMs
Boost your confidence in PM interviews by attending peer to peer mock interview practices, group practices, and QA sessions with expert PMs
Get unlimited access for $12/month
Get access to 2,346 pm interview questions and answers to give yourself a strong edge against other candidates that are interviewing for the same position
Get access to over 238 hours of video material containing an interview prep course, recorded mock interviews by expert PMs, group practice sessions, and QAs with expert PMs
Boost your confidence in PM interviews by attending peer to peer mock interview practices, group practices, and QA sessions with expert PMs

Top Product Design interview questions