How do you deal with a person who believes in Orthodoxy and does not believe in metrics or feature validation?
Your organization has a legacy application that “works fine” but is getting increasingly difficult/ expensive to support. It is going to be re-written using modern technologies.
Sam is the Product Manager. Sam says the users are completely happy with the existing system and use all of its features (though usage statistics are not available).
Sam claims that the new system must “do exactly what the old system did.” Because of this, he says there is no need for a Product Owner or a Product Backlog, let alone any need for assigning business value. Is Sam helping or hindering? How?
Sam is the Product Manager. Sam says the users are completely happy with the existing system and use all of its features (though usage statistics are not available).
Sam claims that the new system must “do exactly what the old system did.” Because of this, he says there is no need for a Product Owner or a Product Backlog, let alone any need for assigning business value. Is Sam helping or hindering? How?
Asked at
Other
265 views
265 views
How to answer Behavioral questions
Interview Guide
Answers (1)
Access expert answers by becoming a member
You'll get access to over 3,000 product manager interview questions and answers
Recommended by over 100k members
@Nag
Platinum PM
Platinum PM
Sam is definitely hindering, the following steps would address this issue:
1) Understand his perspective- Why does he feel customer are happy. If metrics are not available, probably he is looking at some blogs, app store data or feedback from some of the customer
2) If execution metrics are not available, we can refer to progress metrics e.g. monetization numbers,app downloads, subscription numbers. These are numbers Sam cannot deny saying customer are happy.
3) Have Sam sign up to business goals e.g. revenue, customer base, number of app downloads etc. When he tries to evaluate these business goals, he will automatically have to refer to execution metrics.
1) Understand his perspective- Why does he feel customer are happy. If metrics are not available, probably he is looking at some blogs, app store data or feedback from some of the customer
2) If execution metrics are not available, we can refer to progress metrics e.g. monetization numbers,app downloads, subscription numbers. These are numbers Sam cannot deny saying customer are happy.
3) Have Sam sign up to business goals e.g. revenue, customer base, number of app downloads etc. When he tries to evaluate these business goals, he will automatically have to refer to execution metrics.
0 likes | 0 feedback
Get unlimited access for $12/month
Get access to 2,346 pm interview questions and answers to give yourself a strong edge against other candidates that are interviewing for the same position
Get access to over 238 hours of video material containing an interview prep course, recorded mock interviews by expert PMs, group practice sessions, and QAs with expert PMs
Boost your confidence in PM interviews by attending peer to peer mock interview practices, group practices, and QA sessions with expert PMs
Get unlimited access for $12/month
Get access to 2,346 pm interview questions and answers to give yourself a strong edge against other candidates that are interviewing for the same position
Get access to over 238 hours of video material containing an interview prep course, recorded mock interviews by expert PMs, group practice sessions, and QAs with expert PMs
Boost your confidence in PM interviews by attending peer to peer mock interview practices, group practices, and QA sessions with expert PMs
Top Other interview questions
- How will you improve the worst customer experience post a successful order placement on Instacart?4 answers | 3.9k views
- How many webcams were sold in the US during 2020?3 answers | 1.7k views
- You’re the PM for a social media company. You are owning a new feature that allows video sharing (like YouTube ). What would you pick as your success metric?3 answers | 600 views
- See Other PM Interview Questions
Top Behavioral interview questions
- In layman terms, describe your day to day activities as a Product Manager.17 answers | 27.5k views
- How would you keep developers working on a product motivated and turning out quality work?13 answers | 19.9k views
- If there are 3 different items on top priority for a release and the client is insisting on getting all 3 delivered in the same release. As a PM you know there is not enough engineering capacity. What will you do?10 answers | 8.1k views
- See Behavioral PM Interview Questions
Top Other interview questions
- How many pizzas are sold in India each day?2 answers | 84 views
- How would you improve Cultfit?2 answers | 1.6k views
- How would you build a UPI payments app for senior citizens? What features would you include in the initial release and why? How would you measure its success? If the first release is well-received, what would you prioritize for future updates?2 answers | 363 views
- See Other PM Interview Questions
Top Behavioral interview questions
- You are a PM and you are about to enter the product launch meeting with all stakeholders. How would you prepare for that meeting?5 answers | 7.2k views
- How do you prioritize requirements?5 answers | 6.1k views
- Tell me about a time you were trying to understand a problem on your team and you had to go down several layers to figure it out. Who did you talk with and what information proved most valuable? How did you use that information to help solve the problem?5 answers | 11.5k views
- See Behavioral PM Interview Questions
