How would design an Uber for laundry?

How would design an Uber for laundry?

Understand the Scope

1. Does Uber want to use the Same platform or is it a different application

Ans : Different Application

2.Assuming its a Laundry specific Application

3. Is there a particular Goal we have in Mind, like are we referrring to a Desktop or Mobile App

Ans: Mobile Application

Classfying User Groups

Service Provide Group

1. Existing Professional Laundry Groups

2. Individual People who want to host a Home based Laundry Service 

Consumer Group

1. Indivuals from Home

a. Family with Kids

b. Family without kids

c. Family with Kids with Pets

d. Family without kids with Pets

b. Bachelors

e. Senior Citizens

Understand the needs of these User Groups

Service Provider Side

1. Service Provider should be able to Register the application

2. Service Provider should be able to add their location and Service

3. Service Provider should get Payment

4. Service Provider can update the status of the work and also give ETA.

Consumer Group Side

1. Service Provider should be able to Register the application

2. Service Provider should be able to add their location

3. Service Provider can find the location of available services

4. Service Provider should be able to make Payment

5. USer should eb able to track the status

Solutions for User Groups

Service Provider Side

1. Any Existing Professional Service Provider Should be able to host their shop as a Service Provider

2. Individual can host themselves as a Service Provider 

3. Service Provider can add additional services like providing Washing Detergent, Smell Diffuser 

4. Service Provider should be able to rate the Consumer.

5. Service Provider should be able to give their Payment Information

6. Service Provider should be able to accept an Order

7. Should be able to provide an ETA and status based on the Order

Consumer Group Side

1. As a Consumer I should be able to see the Servivce Providers in a Map View or a Lsit View

2. Service Provider can be searched based on current Location or a given Location.

3. Consumer should be able to enter the Quantity of Clothes and then a pricing is given by the application

4. Consumer should have an option to drop or give a pick up location.

5. Consumer should be able to rate the Service Provider

6. Consumer will be able to make payment via a 3rd party service

7. Consumer should be able to place the request.

8. Consumer Should see a timer with the remaining time for the laundry work

9. Consumer should see the status of the laundry work

1. User registration for Consumer and Service Provider 

2. Secuire Login or using 3rd party integration like FB, Google.

3. Additional serach criteria based on rating, cost, Type of Service.

Backlog Prioritization

How would design an Uber for laundry? 

Clarifying Questions

Are we designing the experience for the demand side or supply side? Demand Side

Are we designing it for both pick up and drop off? 

Goal

To maximise the number of orders by providing a hassle free pick up and drop laundry service. Making lives easier for people who do not have the time to do their own laundry at home or taking it to a laundromat or dropping the clothes and picking them back up. 

Users

Those who want to get their laundry done

Those who will pick up and drop 

We are designing for the demand side - people who want to get their laundry done 

We will clearly designing an app for someone who wants this service 

Use Cases 

I think all are critical pain-points/use cases except scheduling drop off. 

Solutions 

We will design various parts of the app as a solution

1. Option to Request Pick up - Must Have 

User should be able to add pickup address and approx date and time when he wants the laundry to be picked up and request for a match.

1. Matching Screen - Must Have

User will be shown an intermediate screen where user will be matched with someone who can provide the service. Once supply side person accepts, there will be a match.

1. Show Match Screen - Must Have

User will shown the name of the person and time when he will pick up the laundry. User can also cancel from here in case he is not happy with the time

1. Ongoing Order Page - Must Have

Essentially this page will show the status of the order. 

Once matched, this page will show the match details and order number. Once picked up, this page will show the ongoing order details - order-number , weight, number of clothes, name and contact number of person.

Once order is ready for pickup, it will show by when the order will be delivered. 

Once order is delivered and payment is collected online or offline , this page will show order complete with order summary and done button. On clicking done, the order will be archived.

1. Orders Page - Should Have

All orders will be shown on this screen with status 

1. Make Payment screen - Should have 

Once order is ready for pickup, ongoing order screen will have a make payment button, once payment is done.

I think 1234 must be done 5 and 6 can be done later not part of MVP

Metrics

1. Number of orders per day 
2. repeat orders in a month
3. Time to get a match
4. % Cancellations
5. Average order lifetime