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If a smart scientist found a way to make teleportation work, how would you market it?

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Launch a teleportation machine –

Clarifying questions:

  1. Does the teleport machine teleport animals of all sorts? – Yes
  2. Does the teleport machine teleport non-living items? – Yes
  3. Does it have any distance margin for teleporting items? – No
  4. Can it teleport items to any place? Say outer space? – Yes

Goal:

  1. The primary goal of the product is to increase revenue
  2. The secondary goal of the product is to increase customer acquisition

Users:

  1. Working professionals
  2. Business professionals
  3. Scientist
  4. Elderly people
  5. Education professionals

Considering the scope of revenue first and user acquisition second, I would like to go ahead with Business professionals and Education professionals as primary users of the product as they seem to be using the product quite often considering their business use cases.

Perhaps I would like to have the preliminary launch in Bengaluru as there are a lot of business professionals and scientists due to the presence of organisation like ISRO and other organisations working on space problems.

The launch program will be done in three phases:

Pre-launch –

  • Since it is a science-oriented product, organising a press conference to be done.
  • Collab with news channels/ apps to create a buzz around
  • Connect with the top tech bloggers, who can create a proper content around the product.
  • Building the list of emails of top scientists and businessmen in order to share the content of the new product.
  • Create a website showing the product and it’s pros explaining the use cases. Also, share the timeline of the launch.
  • Launch a campaign to get more users signup to experience the demo product

Launch –

  • Prepare for a demo to the clients.
  • Organise tech events to showcase the working of the product to the users.
  • Collab with a distribution channel for the distribution of the product
  • Let the video tech bloggers speak about the product. Collab with them.
  • Invite the signed up users to get an experience of the product and they can help in word of mouth marketing

Post-launch –

  • Keep track of the metrics such as # of product sold, # of sign ups, professions of the users who signed up

 

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Clarifying Questions
1. What does this teleporter do?
2. How many people it can carry?
3. Is it fully tested or it’s just an early prototype?
4. What are the limitations of the teleporter?

Assuming it’s a legit teleporter which can carry few people in it etc… then focus on

1. Company/Product: What are the strengths of the company, reputation and what are the capabilities or the product and it’s unique value proposition?

2. Customer: Identify the target customers. Since it’s early days, this teleporter could be for people hard press for time and willing to spend money. It can also be used by emergency services.

3. Competition: Understand the competition. Maybe there is no competition.

4. Climate: What are the govt. regulations around it? Is something like this approved or due to security or safety reasons it’s not approved. Does govt. regulations prohibits it to be sold in other parts of the world.

5. Marketing: Could be by invitation to high net worth individuals. Create buzz around it and make it a highly desirable product. Another angle could be paid joyride in it. That way you can make it popular in controlled environment.

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This is an interesting question. There are a lot of things to consider here:

What kind of teleportation device is it? Is there a distance limit? Can it teleport humans or could it teleport things only? We want to define the product and it’s uses so this is fairly important to answer.

I’m going to assume this product can teleport a person maybe across all distances but requires a “device” on both ends. So very similar to a Star Trek teleportation device. So this product is meant to save time in travel times maybe between airports and distances. In this sense, this teleportation device will mainly be purchased by companies that would operate these services as we may still want to enforce laws on cross border travel. Very rich people can still purchase this item, but legally they can only teleport within the country. Also, you can teleport up to five people at a time and travel time would be instantaneous. While you can teleport items as well, I am going to focus on teleportation as it relates to humans traveling great distances.

The price of the teleportation device will be compared to traveling through conventional means like a plane and the time saved. Because there are no real competitors on the market, we can upsell it and focus on a core group of more wealthy users before we bring it downmarket to the common masses. For upmarket sales, a first class ticket, or a private plane ride can get upwards of $10,000 per trip. This helps subsidize the investment in planes and in gas costs. If we say that everyday, there are 1000 people willing to spend on average $5,000 per trip, and with the time savings, we can upsell it to $20,000 per trip than the teleporter can make upwards of $20 million a day or $7.3 billion a year industry. I will also assume that maybe you have to take a 75% haircut because of interest and costs and that a company will look to pay down their costs within 5 years and that there are 20 companies that are interested in this system, than we can price the teleporter at $7.3*.75*5*1/20 or about ~1.5 billion per dual devices. (depending on the actual costs to manufacture the system). There are a lot of other considerations too like within country travels, this is just a pure estimation exercise.

Because this is a new and exciting invention, it should be fairly simple to promote through social media, through news reports. Every legitimate news organization will be at your doorstep looking to understand how the product works. I don’t think you really need to market it actively until the product has competitors. Perhaps, have a conference where the product is demo’d and make sure that the company is focused on safety and regulatory approval with governments around the world.

The place I would market this product is most likely through a website. Since I imagine most purchasers would be B2B and some of the most richest people in the world, it doesn’t make sense to have a store front. I would focus my energies on having a customer team and a sales team that can field these calls. Perhaps have some demos and most aviary trade shows. I woudl also have a team that can help people understand how to integrate this system into their airport or smaller business.

In summary, I would organically market this product. Being a new invention, marketing through news channels would be the best bet in getting the word out. I would price it high initially because most of the customers would probably be big airports, smaller aviation facilities, and probably the top 1%. I would sell all my products in a bespoke way with a full consulting team that will go to your facility to figure out how to integrate the system directly. I would also focus on having positive PR and gain regulatory approval from the government.

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Scott – Great answer
Here are some other things that I might consider adding here – When someone says – How would you market it? – Is it literally marketing via various channels or is it a “go to market” plan?
If the question was around marketing – I would still spend time talking about the customer segments and needs that this device would be most useful to because then you can cater the marketing spend and plan to that specific segment.
You have only covered travel as a use case here. While that is true, it would be good to define what kind of travel would this be most useful for and then outline those:
1. Travel due to rescue operations – Transporting humans or goods to and from a crisis situation/war situation. Customer segment – Military rescue teams, disaster victims, disaster relief teams, food, blankets, first aid etc
2. Regular travel or luxury travel – As you have mentioned here but go in to a little more detail. Traveling between countries for tourism or work. Customer segment – High end professionals/Rich luxury travelers – assuming that this device is expensive to produce.
3. Space travel? – Is this even possible- Ask the interviewer? Customer Segment – NASA or Space X
4. Transporting goods for trade – Is there really a need for teletransportation? – perhaps not. So eliminate this for now.
5. Transporting fresh food for restaurants – Fresh caviar, freshly farmed milk and eggs straight to the table etc Customer Segment – Very high end restaurants.

Then based on customer segments, you can prioritize the segments you want to market this to and what would be the best channel. Or if the question is “Go to Market” – come up with a test and launch plan which is least risky but is most efficient. I would choose restaurants and fresh food. This way I can truly test my devices without risking human lives. I would also test if people are willing to pay the price that I am setting for my product. I should think about – Should we sell these devices or should we consider a pay per use model? I would ask the interviewer about the costs associated with this product? Is it a one time build cost or are there ongoing maintenance costs that we have to keep in mind.
You might also consider the issues that come with scale. As you launch this product to market and more and more things and people start getting transported – do we start seeing glitches? Is there a potential that someone could hack it? Are there security concerns?
With these considerations in mind – you can create a go to market/launch plan or a marketing plan. I loved how you came up with pricing for the product. You used a “value” based pricing model which is great for this product.
7
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Scope/Clarification

  1. Is it meant to be used only for our planet or outside earth?

Assumption- Only at earth 

  1. Is it going to be a hardware machine or a software tool that can be used from phone

Assumption- A separate machinary althogether 

  1. Can it be used both the ways.

Assumption- One way travel

  1. Comptetion landscape- Cars, jets, aircrafts 

Goal of the application- Customer adoption and revenue genration evenutally considering it is at a very nasacent stage

 

User group

Elite class which includes like businessmen, top tier politicians, Buereucrats 

Individual travelers with families who belongs to elite class 

Transportation of critical goods like life saving pharma drugs, diamonds, too precious metals, Arms and ammunation for the national security, hospitals for organ transplants

 

Strategy

The objective of bringing a teleportation is to bring the fastest means of transport with very high security and safety measures. The user should be able to travel with an eye blinking speed to any approachable place.

The business value for this product is it can be used by the CEO, top tier businessmen with very high security to even unapproachable places where no other means of transport/travel can be used. The specific group of users will be the one who can afford it but the major chunk of revenue or customer case comes through the transportation of critical goods and travel of VVIPs for business purpose. It will give rise to the business activities as well.

 

Pre-launch

Partnership

Partner with the political parties for the travelling of VVIP politicians, Government offices, MNC who can make travel to the CEO, CFOs, Foreign services for beureucrats, hospitals for organ transplants

 

Marketing

Maanging events and demos in the organisations for the apex management.

Electronic media, premium magzines and newspapers

 

KPIs

  1. Number of single trips taken by the users succesfully in a year
  2. % rise in trips as compared to the other means like hitech cars, private jets
  3. Frequency of travel using this machine
  4. Quantity of goods and value of goods transported in a year
  5. Number of subcriptions and amount of subscription received in an year by the product. Assuming one subscription is used by one person unless additional family memeber has been added.

 

During Launch

  1. Partner with the insurance companies which can provide life insurance, full health insurace and business insurance during trips
  2. Partner with the premium medical services for any immediate medical help needed for the travellers.

Marketing

  1. Simulated training programs designed with experts
  2. Demo on techno fest especially dedicated to the user segment

 

Incentives

  1. Free life insurance
  2. Pre launch booking at discounted rates
  3. Zero cancellation fees in case of cancelling the trip or rescheduling the same
  4. Bulk booking can get attractive prices
  5. Members of the same family who wants to use it for enjoying purpose can get loyalty discounts if uses the teleportation within an year of the first member usage

 

Pricing

  1. Instead of selling out the entire machine which is going to be cumbersome to manage operationally and maintainance of the machinary will be difficult task and you need tech savy exports to make you use teleportation. It is not  self driven So I would like to go for subscription based model. The users will get option to charge on per trip basis or the number of trips wrapped in an yearly or 6  month subscription. A few offers can be given to the users like added benefit of simulated training programs for the additional family members or the discounted insurance programs at later stage..

Operation Support

  1. Any kind of faults in machine or tech challenges or inability to reach destination on time should be handled by the support team
  2. The logistics for the premium goods transports and people travel till the teleportation center can be taken care

 

Post launch

Measure the fail/unsuccessful trips, death rate pre-launch and during launch period along with the above KPIs to understand how much the product was liked by the users. Although the trade off is that it is a one way trip machine but still useful and premium considering the need of the elite class and the pain points. Users will be ready to pay the price considering it is high on safety and very efficient time saving tool.

 

 

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