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How would you estimate the number of new users Amazon gets in a day?

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Estimation question: 

How would you estimate the number of new users Amazon gets in a day?Assumptions:


Only Amazon ecommerce. Ignoring Prime audio/video, AWS, Business Users, FBA etc. (basically all other businesses)

Psychography of the Addressable market = 10% innovators, 20% early adopters, 50% mass, 20% laggards

Equal number of users get added every day

Approach:

No. of countries Amazon is present in (a) * Population of those countries (b) * Total Addressable market, TAM (c) * Maket share (d) * Distrubtion (Newly entered + Already matured in the market) (e) * Percentage of TAM in the corresponding psychographies * (No. of years to move to that stage/Total no. of days in that time period)

Estimation:

Amazon is present in around 20 countries

(a) Includes India, Brazil, USA majorly rest have much smaller population. Total population in these countries ~2bn

(b) Total Addressable market share (Excluding Bottom of the pyramid, Outside of Technology Penetration etc.) ~50% ~1bn

(c) Wherever Amazon enters, they have a market share of close to 40% ~400mn

(d) 5 of these countries it is establishing itself where primary target is Innovators (10%) and Early adopters(20%). Total of 30% of the market share of 5/20 of the countries where they are present. 30%*5/20*400mn = 30 mn

15 of these countires it has matured so primary target is Mass (50%) and laggards (20%). Total of 70% of the market share of 15/20 of the countries Amazon is present. 70%*15/20*400mn = 210mn

Total = 30 mn + 210mn = 240mn

(e) Assuming it takes around 5 years to change the stage of each psychography: No. of persons getting added every year = 240/5 = 48mn

Number of persons getting added every day = 48mn/365 ~130,000 users a day

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Things you did well

  • Narrowed down scope of the project well: You described well what’s included in your estimation and what’s excluded 
  • Described the formula in the beginning: You listed the high level formula in the beginning which is great and makes it easier for the interviewer to follow you throughout the calculation   
  • Breakdown of users: I like how you broke down users to 2 different user groups to get a more accurate estimate  
  • Assumptions: You did a great job describing your assumptions and why they were reasonable assumptions
Good work overall! 

 

1
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  1. CLARIFY:
    1. Are we focused on US or global? You choose. (I will focus on global relationships.)
    2. Is it OK to focus on Amazon Prime / eCommerce memberships (not Video, Music, Whole Foods, etc.)? Yes.
    3. Would you confirm we are channel agnostic? Yes. 
  2. BACKGROUND: Amazon is an eCommerce giant that offers Amazon Prime membership for a subscription fee. Prime offers deals on items like free 2 day shipipng. There is also Amazon Prime Day during which Prime members access to tons of items on Amazon for big discounts. Prime Membership is offered in ~ 18 countries. 
  3. EQUATION: # of forecasted Amazon Prime users / Time forecast to convert users to Amazon Prime
  4. BREAKDOWN UNKNOWNS: 
    1. # of Forecasted Amazon Prime Users:
      1. Total Population of Markets with Amazon Prime: Amazon Prime in ~18 countries, including US, India and Brazil. US (330M), India (1.4B) and Brazil (213M) are the most populuous regions - representing a total of a little over 2B. Let's assume the total population of markets including the other smaller countries is ~2.5B.
      2. Internet Penetration: Assume 60% of those countries has access to internet. 2.5B * .6 = 1.5B people with internet access.
      3. Amazon Market Capture: Assume Amazon will eventually capture 40% of the eCommerce market it arrives in. 40% includes people using Amazon but have NOT bought a membership. 1.5B * .4 = 600M Amazon users. 
      4. Amazon Prime Conversion: 
        1. Amazon Prime is most established in the US. There are ~ 112M US Amazon Prime users, which is roughly 1/3 of the total US population (112M Amazon Prime members / 330 M US population). Let's assume that the US penetration is high, so other country penetration will be less than the US. 
        2. We can divide  likelihood of conversion of an Amazon user to Amazon Prime member into 3 groups. Let's assume there is an even distribution of the 600M Amazon users across these buckets (i.e. 200M of each type of user). 
        3. Likelihood of ConversionTotal Amazon User PopulationLikelihood of Conversion to Amazon PrimeTotal Converted Amazon Prime Members
          Low200M10%200M * .1 = 20M
          Medium200M15%200M * .15 = 30M
          High200M20%200M * .2 = 40 M
           
        4. Total Amazon Prime Members: 20M + 30M + 40M = 90M
    2. Time Forecast to Convert Users: 
      1. Amazon Prime Users / Year: Let's assume it takes 5 years to convert these users to Prime. Let's also assume there is an even distribution of users converting to Prime each year. 
        1. 90M Prime Users / 5 years = 18M new Prime users / year
      2. Amazon Prime Users / Day: 18M new prime users per year / 365 days / year = ~49K new Prime users / day.
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  • Assumption: 
    • US 
    • Amazon marketplace users (not prime or AWS etc)

 

# or users with no amazon account - users in age group 18 - 75(~60%  of 350mn) = 210mn

50% of users who already may have an account : 105mn users 

105 mn  users do not have an account - let’s say 70% of this user base will create an account. Some families create 1 account per family rather than individual account;  some may never convert. ~73.5 mn users who do not have an account but may create one, 

Assuming the conversion to happen over the next 5 years. 

So 73.5 / 5 = 14.7 mn users a year.

14,700,000/365=40,273.9726

40K new users/ day fo US. 

 

Taking international market into account: 

 

Amazon provides service in around 18 countries. Being an American company with 20+ years of trust, user adoption is high in US as compared to other countries. Some countries like India where its operations started late, adoption rate maybe significantly lower compare to countries like US,UK or Germany.

So, instead of doing linear calculation of multiplying 40K by 18 , I would take an average of 9 countries . 

40,000 * 9 = 360,000 user per day all over the world where Amazon operates.

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