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Feature Goal: The feature enables people to connect with each other and therefore contributes to Facebook's overall goal of connecting the world. As the individual connections become stronger, the social network becomes more valuable to its users as a place to gather, for Facebook as its user base becomes more engaged and to Facebook's advertisers customers due to engaged and large user base.
My understanding of - How does it work?
Typically, people forget about birthdays unless it is about people that are really close to them in day to day life. With so many friends, it is difficult to track, difficult to say anything meaningful and ultimately grow the strength of the connection on a meaningful moment in someone's life. Facebook asks its users to provide their birthdates as they become members. When someone's birthday comes up, Facebook members get a notification about an upcoming birthday, as well the invitation to create a digital card with personal memories as part of that. This replaces the typical two words "Happy birthday" people would write on their friends timeline. However, with this personal touch, it is much more interesting for the recipient to go through the birthday wishes and re-acquaint / renew their relationship. This leads to more sharing and communication and grows the relationship.
Metrics:
The main objective of the metrics would be to understand if the Facebook birthday feature is achieving the results desired above: stronger relationships across a significant number of Facebook audience.
Brainstorming the stages:
Awareness
1. First the users must know about birthdays - this can be measured by the total number of users who had oppotunity to wish someone in a given time window - say a month for now.
2. Second the user must wish their friend on the birthday - % of the total users who has the opportunity, who actually interacted with the birthday notification say with a simple note.
Engagement
3. Third, the user must decide to create a memorable experience - % of the total users who actually created a memorable experience instead of a simple note.
4. Fourth, the recipient must engage positively with the experience - % of users who received a personal experience and engaged with the birthday wish. This can be compared to % of users who engaged on receiving a normal note.
Engagement with Facebook - the overall product
5. The level of connection improves as a result between the friends - a casual experiment could be run to demonstrate that the indicators of relationship - such as messages / engagements between friend who have been exposed to the birthday experience v/s not.
Referral
6. Further, there is an inherent virality about such messages. If someone likes the experience, they are likely to share it. Percent of users who received a birthday wish via FB memorable experience for the first time and had an opportunity to wish someone else within a time window, used the Facebook Birthday feature with one of their friends.
Retention
7. Repeat users - % of users who are repeat users of the feature within a time window. This indicates that the user was succesful in conveying a personal message to their friend last time,
Comments and critiques much appreciated. I feel like I am missing something in the structure here.
Before I proceed to discuss the metrics for Birthdays I would like to first clarify if my understanding of the feature is correct. Birthday feature allows users to wish their friends on social network on their birthdays .
Let’s talk about what painpoint does this feature address?
People often forget birthdays unless it is someone very close to them . On facebook, one has so many acquaintances due to which it is difficult to track birthdays. This feature helps to remind people of their friend’s birthday and provides a means to wish them on their special day.
Lets talk about the goal of the feature and how it aligns to companys overall mission?
Goal of Birthdays is to remind people of your friend’s birthday and wish them on their special day. With this goal Facebook aims to strengthen the connections and in some cases re-connecting them. This eventually helps to make the connections more valueable for the user.
Facebook mission is to give people the power to build community and bring world closer together. Birthday helps to connect friends on this special occasion and thereby strengthen the connection and bringing them closer together.
Let us now talk about the users of the groups
Users of Feature
Birthday Candidate: User who has the birthday.
Social network: Friends of the candidate
How does the feature work?
When someone's birthday comes up, Facebook members get a notification about an upcoming birthday. You can create a story with personal memory by adding photo, video, music, stickers or create a digital card or write a simple message on the wall
Product Lifecycle: Facebook birthdays have been out for a while so I will not focus on awareness for this discussion
Considering the product lifecycle and overall goal of feature, I would like to focus on engagement metric
Metrics:
ACQUISITION
- % Of users notified about birthday and how many actually used the feature once due to notifications.
- % of total unique users who use the digital stories features once to wish the birthday and its growth over period of time (7,30 day). This would let us know if this feature is useful for the users
ENGAGEMENT:
- % of total users who wish on birthdays using stories and track the usage over 30, 60 day period
- % of total users who wish on birthdays by writing on wall and track the usage over 30, 60 day period
- % of users who received digital stories and interacted with it. Interaction can be either commenting or sending a personal message
- % of users who received birthday message on wall and interacted with it. Interaction can be either commenting or sending a personal message
- % of total users who received wishes and decided to use this feature. This is tracked over 30,60 day period.
- Avg no of friends reconnected because of this feature. Reconnected would be measured by exchange of messages between friends or commenting friends post with whom you have not interacted in past 6 months.
RETENTION:
% of users who use this feature twice in 3 month
Priortization
I would like to prioritize the metrics based on impact to overall goal which is engagement
Theme | Metric | Impact to engagement |
Acquisition | # of users clicked on notification and wished
| Low: This just tells if notifications are working for birthday reminders or not but doesn’t really help to measure engagement
|
Acquisition | # of users who used digital stories once
| Low: The no of user can be high but if users still don’t interact after the special day then it doesn’t help to reconnect friends or increase engagement
|
Engagement | % of users creating digital stories and measuring growth over 30 day period | Medium: This does help to measure if users are creating visual memories. However, this still doesn’t measure engagement on the platform as users will not interact with each other after the birthday
|
Engagement | % of users writing on wall to wish and growth over 30 day period | Medium: This does help to measure if users are wishing their friends. However, this still doesn’t measure engagement on the platform as users will not interact with each other after the birthday
|
Engagement | % of users who received stories and interacted with it and how it compares to users who received simpel wall post and interacted with Interaction can be comment or messages exchanged
| Medium: This just tells which mechanism has worked well for wishing birthdays
|
Engagement | % of users who received birthday wishes and used the feature to wish back. This is tracked over the 30 day period
| High: This tells if users are reconnecting by wishing their friends
|
Engagement | % of friends that reconnected. Reconnected can be measured as message exchanges between friends over 6 month period as a result of this feature
| High: Shows people who didn’t speak for a while have now reconnected due to this feature
|
Retention | Number of people who use this feature more than twice a month
| Medium: People are coming back to this feature to use it
|
METRIC SELECTION: Based on prioritization, I'd focus on the 2 metrics below which helps to strengthen the connection and increase overall engagement
- % of total users using digital stories to wish and its growth over a period of time (30,60)
- % of users who received birthday wishes and used the feature to wish back. This is tracked over the 60 day period
- Avg no of friends that reconnected
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