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As the PM of Domino's Pizza, generate ten concepts aimed at enhancing the end-to-end speed spanning from order placement to final delivery.

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CQ:

  1. Define order placement -> Customer made the payment and order was received by the restaurant

  2. Final delivery -> delivery at the destination by the domino’s delivery guy

 

Approach: Map the journey -

 

  1. Restaurant end after receiving the order:

    1. Send the order to the kitchen

    2. Kitchen acknowledges the order

      1. Solution: Auto-routing without manual effort

    3. Kitchen starts preparing the order 

      1. Raw material -> 

        1. Solutions: dedicated sections to fetch the same; dedicated folks to do each of the below activities like fetching raw material, making dough, putting in the oven, taking it out and then readying the same; design for peak capacity as per demand forecast

      2. Availability of oven

        1. Solutions: design for peak capacity as per demand forecast; ensure high availability via good maintenance

      3. Cook

        1. Solutions: ensure training and high availability

    4. Order is ready for dispatch

      1. Solution: dedicated pod just like for above activities; do standard packaging to reduce time

  2. Delivery Leg

    1. Delivery boy picks up the order after authentication

      1. Solution: should be available to pick up 5mins before the food is expected to get cooked

    2. Delivery boy reaches destination:

      1. Solution: Should be able to serve within a defined radius; Assign to folks who know about the location; Well maintained vehicle 

    3. Authenticates himself

      1. Solution: Allow customer to keep the guard pre-informed to reduce the authentication time at the gate

    4. Reaches home

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Get access to 2,346 pm interview questions and answers to give yourself a strong edge against other candidates that are interviewing for the same position
Get access to over 238 hours of video material containing an interview prep course, recorded mock interviews by expert PMs, group practice sessions, and QAs with expert PMs
Boost your confidence in PM interviews by attending peer to peer mock interview practices, group practices, and QA sessions with expert PMs