As the PM of Domino's Pizza, generate ten concepts aimed at enhancing the end-to-end speed spanning from order placement to final delivery.
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CQ:
Define order placement -> Customer made the payment and order was received by the restaurant
Final delivery -> delivery at the destination by the domino’s delivery guy
Approach: Map the journey -
Restaurant end after receiving the order:
Send the order to the kitchen
Kitchen acknowledges the order
Solution: Auto-routing without manual effort
Kitchen starts preparing the order
Raw material ->
Solutions: dedicated sections to fetch the same; dedicated folks to do each of the below activities like fetching raw material, making dough, putting in the oven, taking it out and then readying the same; design for peak capacity as per demand forecast
Availability of oven
Solutions: design for peak capacity as per demand forecast; ensure high availability via good maintenance
Cook
Solutions: ensure training and high availability
Order is ready for dispatch
Solution: dedicated pod just like for above activities; do standard packaging to reduce time
Delivery Leg
Delivery boy picks up the order after authentication
Solution: should be available to pick up 5mins before the food is expected to get cooked
Delivery boy reaches destination:
Solution: Should be able to serve within a defined radius; Assign to folks who know about the location; Well maintained vehicle
Authenticates himself
Solution: Allow customer to keep the guard pre-informed to reduce the authentication time at the gate
Reaches home
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