How can we improve the Real World Data feature in healthcare. Focus on patient engagement.

3. Is this part of an exciting product? data that comes from sources outside of traditional clinical trials or controlled research settings. RWD can include data about patient health status, health care delivery, patient surveys, electronic health records (EHRs), and claims and billing activity.

Patient Engagement - Patient engagement refers to actively involving patients in their healthcare decisions and treatment plans, which is crucial for obtaining high-quality real-world data

User Groups.

Patients

I think we can divide the patients by age -

Kids - 1 day - 12

Teenage - 12-18

Adust - 18- 32

Adults 2 - 32 -50

Elderly - 50-80

Furthermore, each of these groups can be divided by issues they have but let's pick one user group-

"Adults 2 - Age 32-50"

Pain Points

Keeping track of the appointments
Keeping track of the health issue
Booking for checkups -
Medicine Intake
Paying Medical Expenses
Uploading and Maintaining reports

Prioritizing main points

Paint Points	Impact	Cost	Value to the company
Track	High	Medium	High
Heath issues	Medium	Medium	low
Booking	High	Medium	Medium
Payments	Medium	Medium	medium
Reports	High	Medium	Medium
Medicine Intake	low	High	low

From the above, I'll build for

Keeping track of the appointments
Uploading and Maintaining reports.
Booking for checkups

Proposed Solutions

Appointment Tracking Dashboard: Building a user-friendly dashboard for patients to book and track appointments, leveraging AI for reminders and scheduling, addresses the pain point of appointment management effectively.

Report Upload and Access: Allowing patients to upload, access, and compare health reports seamlessly improves patient engagement and empowers individuals to actively manage their health data.

AI-Driven Reminders for Checkups: Utilizing AI to send reminders and assist in booking follow-up appointments and yearly checkups enhances patient adherence to healthcare recommendations.

Metric -

Weekly active use and Montly active
No of appoint booked: Total count of appointments scheduled by patients using the platform.
Appointment Attendance Rate: Percentage of scheduled appointments that patients attend.
Report feature usage - Fequency of patient interactions with health reports, data visualization tools.
NPS- Measure of patient satisfaction and likelihood to recommend the healthcare platform to others.
Surveys - Structured assessments of patient engagement, usability, and satisfaction with platform features.

Bleveraging technology and prioritizing patient needs, healthcare organizations can enhance user experience, promote better health outcomes, and drive continuous improvement in patient engagement initiatives by impleing the above solution

Aditi Bhalla · Answer 2 · 2023-07-27T14:20:32+0000

Clarifying Questions

Are we looking for patient as a user or do we have other users as well? Patient
Does RWD feature already exists or do we need to create a new Feature? New Feature
Does this New Feature should be StandAlone Product for the patient or should be the part of the existing Product? Existing Product

User Persona

Age: 25 - 40 Years

Gender: Female

Profession: Business Women

Customer Needs

Getting Treatment and preventive measures by entering symptoms and illness.
Tracking her health by comparing with her peers.
Engaging herself with the related community where she can understand her health in a better way by listening to the peers.

Priortized Needs

Customer Needs	Impact	Complexity
Getting Treatment and preventive measures by entering symptoms and illness.	High	Medium
Tracking her health by comparing with her peers.	High	High
Engaging herself with the related community where she can understand her health in a better way by listening to the peers.	High	High

I would pick "Getting Treatment and preventive measures by entering symptoms and illness" as it is of High Impact and Medium Complexity as compared to other needs. Community Forum as it is needed to engage more patients through the discussions happening daily.

Solutions

Problem	Solution
Getting Treatment and preventive measures by entering symptoms and illness.	ChatBot which can ask the patients with some questions like Symptoms , illness and provide the preventive measures and treatment related information with patients data Product is having with the last visited patients.
Engaging herself with the related community where she can understand her health in a better way by listening to the peers.	Community Forum which she can join and discuss about her health problems with her peers on the daily basis.

Priortized Solution

Solution	Impact	Complexity	Dependency
ChatBot which can ask the patients with some questions like Symptoms , illness and provide the preventive measures and treatment related information with patients data Product is having with the last visited patients.	High	Medium	Research on the Chatbots API works on Recommendation system using neural network based algorithm which could fit the business need.
Community Forum	High	High	Creating Forums according to the Symptoms and Illness

Metrics

Growth in % of Patients time spend with the product on monthly basis.

Growth in % of New Patients Sign Up on monthly basis.

Summarize

Goals	Product which could provide the patient with the information related to his health.
Needs	Place where he can go and look for the solution related to his health
Solution	ChatBot which can ask the patients with some questions like Symptoms , illness and provide the preventive measures and treatment related information with patients data Product is having with the last visited patients, Community Forum
Next Steps	Health Tracking Dashboard