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If you were the CPO of Atlassian, what would be your strategy for company growth?

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As a CPO of Atlassian, I expect to deliver on a high level strategy defining top company bets and invetment areas for short and long horizons. I do not expect to go deep into feature level discussion here. 

Structure

  • Define company vision
  • Brief about existing products and services along with target personas
  • Important market trends
  • Defining growth pillars and investment areas
  • Prioritize among above
  • Any changes to business model based on above
  • Key metrics to track

Atlassian's mission - To make Teams more productive with their digital tools and services.

Atlassian is a lot about organizing enterprise information and presenting it very neatly. Productivity is all about getting more output (e.g. more code, more analysis, more insights, more collaboration, more creativity) from less input (e.g. less time, less emails, less chats, less bugs)

Existing products and typical persona(s)

Existing products and services
ProductCategoryPersona
JiraTask managementSoftware developers, Product managers, Program managers, Service Desk agents. Also sometimes used by Marketing managers, Designers etc.
TrelloTask managementProgram managers, generally any user
ConfluenceKnowledge managementSoftware engineers, Product managers, etc.
AccessIdentity solutionIT Admins of Enterprises
LoomAsync communicationGenerally any user
OpsGenieOn-call managementSoftware engineers

There are many other products, but intent is to cover a few top ones which are popular and of high importance to Atlassian in their overall suite of products.

Important market trends

  • Artificial intelligence tools using generative AI are on the rise
  • Cloud first and mobile first tools are gaining heavy traction among users
  • Focus on emerging markets to drive growth in next decade
  • New moonshot tech like AR/VR will revolutionize collaboration
Growth pillars/Investment areas

To drive growth, Atlassian must focus on retaining existing user base (and upsell more services to them) and gain new users from competetion or emerging markets.

1. Retention (and upselling)

  • AI as a productivity tool within products
  • Invest on top demands from customers on Jira & Confluence, which are Atlassian's showcase prodcuts
  • Enable seemless collaboration with its products by delivering tight integrations with Slack/Teams and investing in modern hardware (Digital whiteboards etc.)
2. New user acquisition
  • Organize more information by delivering new innovative products for new personas like Analysts (i.e. data analysis tools), HR, Legal, etc.
  • Invite developers to build on Atlassian's products to deliver unique experiences with Atlassian API platform offerings 
  • AR/VR technologies to improve collaboration experiences
Prioritization
We analyse the growth opportunities w.r.t. 3 factors -
 Market opportunityRisk of losing to competeCompany strenghtsScore total
AI tools55313
Top features for Jira/Confluence1157
Seemless collaboration45312
New products targeting new personas44412
Developers on Atlassian platform43411
AR/VR1113

Hence we will prioritize AI tools for retention and new products targeting new personas for user acquisition.

Business model

  • AI tools can be a premium offering which can lead to higher revenues from existing customers (upsell)
  • New products built for new personas would increase seat count or license sales. 

Key metrics

  • New user acquisition - growing license sales
  • Retention of existing users
  • Revenue/user - expected to grow with upsell of AI tools
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