If you were the CPO of Atlassian, what would be your strategy for company growth?
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As a CPO of Atlassian, I expect to deliver on a high level strategy defining top company bets and invetment areas for short and long horizons. I do not expect to go deep into feature level discussion here.
Structure -
- Define company vision
- Brief about existing products and services along with target personas
- Important market trends
- Defining growth pillars and investment areas
- Prioritize among above
- Any changes to business model based on above
- Key metrics to track
Atlassian's mission - To make Teams more productive with their digital tools and services.
Atlassian is a lot about organizing enterprise information and presenting it very neatly. Productivity is all about getting more output (e.g. more code, more analysis, more insights, more collaboration, more creativity) from less input (e.g. less time, less emails, less chats, less bugs)
Existing products and typical persona(s) -
Product | Category | Persona |
Jira | Task management | Software developers, Product managers, Program managers, Service Desk agents. Also sometimes used by Marketing managers, Designers etc. |
Trello | Task management | Program managers, generally any user |
Confluence | Knowledge management | Software engineers, Product managers, etc. |
Access | Identity solution | IT Admins of Enterprises |
Loom | Async communication | Generally any user |
OpsGenie | On-call management | Software engineers |
There are many other products, but intent is to cover a few top ones which are popular and of high importance to Atlassian in their overall suite of products.
Important market trends -
- Artificial intelligence tools using generative AI are on the rise
- Cloud first and mobile first tools are gaining heavy traction among users
- Focus on emerging markets to drive growth in next decade
- New moonshot tech like AR/VR will revolutionize collaboration
To drive growth, Atlassian must focus on retaining existing user base (and upsell more services to them) and gain new users from competetion or emerging markets.
1. Retention (and upselling)
- AI as a productivity tool within products
- Invest on top demands from customers on Jira & Confluence, which are Atlassian's showcase prodcuts
- Enable seemless collaboration with its products by delivering tight integrations with Slack/Teams and investing in modern hardware (Digital whiteboards etc.)
- Organize more information by delivering new innovative products for new personas like Analysts (i.e. data analysis tools), HR, Legal, etc.
- Invite developers to build on Atlassian's products to deliver unique experiences with Atlassian API platform offerings
- AR/VR technologies to improve collaboration experiences
Market opportunity | Risk of losing to compete | Company strenghts | Score total | |
AI tools | 5 | 5 | 3 | 13 |
Top features for Jira/Confluence | 1 | 1 | 5 | 7 |
Seemless collaboration | 4 | 5 | 3 | 12 |
New products targeting new personas | 4 | 4 | 4 | 12 |
Developers on Atlassian platform | 4 | 3 | 4 | 11 |
AR/VR | 1 | 1 | 1 | 3 |
Hence we will prioritize AI tools for retention and new products targeting new personas for user acquisition.
Business model
- AI tools can be a premium offering which can lead to higher revenues from existing customers (upsell)
- New products built for new personas would increase seat count or license sales.
Key metrics
- New user acquisition - growing license sales
- Retention of existing users
- Revenue/user - expected to grow with upsell of AI tools
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