How would you build a product for a tablet launched in restaurants?

Clarifying questions :

1. Who are we? Are we a startup or a bigger company like Google, amazon who are building this? - Assuming startup

2. Are we focussing on a particular Geography ? - Let's say we are targeting Indian Metro cities to start with

3. When you say a tablet in restaurants , you mean customers can view menus, and order food items without dependency on a hotel staff and we would need to build an app that would facilitate this? Yes

4. The tablet is hooked up to each table allowing customers to order from there - Yes

5. What is the Goal of this product? Assuming faster orders, Fewer dependencies on hotel staff, and Improving customer satisfaction -  Yes 

6. Do we have any constraints on timelines and resources - Assuming 1 year

The goal of the product:

Since we are building this from 0 to 1 , the first goal would be user acquisition and engagement. And the product should help us to improve user satisfaction w.r.t orders

Next let's look at some user groups involved

User Groups:

1. Hotel customers - Who visit hotels and order food to eat, drink, etc

2. Hotel Staff - Who take, track and manage orders

3. Admins - Who are responsible for menus, hotel administration in general

I would like to go ahead with Customers who represent the largest group. 

User Journey/Pain points :

1. Too many items on the menu. Not able to decide what to order 

2. Would like to know the most ordered items, Favourite dish to make a better choice

3. Ability to add items to cart and place order

4. How long an order takes for a particular dish? Order tracking

5. Ability to provide reviews, comments 

6. Ability to share experiences with friends etc

7. Make payments using a tablet directly 

8. Customer Loyalty

I would like to provide product ideas/solutions to each of these pain points and then prioritize them based on Impact to User and Efforts

Solutions/Product Ideas

I would like to prioritze 1) 3) 4) 5) and 7) to start with as these are some key features required to attain our goal .

AI/ML to provide recommendations, Virtual Lunch via video (need integration with Video platforms like Zoom, Google Meet etc), and Loyalty program could be complex to start with and are discarded from the MVP stage

Metrics to measure success 

1. The average number of orders per user 

2. Average order value (transactional) per user

3. I would like to measure the time from placing an order to order completion using this method VS the traditional approach of ordering food items manually via staff/waiter

4. Number of repeat visits of customers in a year 

5. Number of reviews and comments carried out from the tablet