How would you improve the user activation rate of Airbnb? Feel free to assume What you consider to be activation.
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AirBNB is a marketplace that connects people who want to rent their places and people who are looking for accommodation.
Key activation flows that could be business critical are:
1) Onboarding sign-up activation with all details
2) Sign-up to first booking (Consumer end)
3) Sign-up to first listing (Supplier end)
4) Posting the first review.
5) First in-app referral
Since the prompt allows us to assume what we could consider for activation, I'd choose the sign-up first booking (customer end)
User Persona of users looking to book an Airbnb:
Travelers who are looking to share accommodation for more cultural exposure, lesser rent, and are generally extroverts and accommodating.
Needs:
- Safe, Trusted place to stay.
- Knowledgable, fun hosts.
- Matching preferences.
Improving activation in each of the user needs:
- Safe, Trusted place to stay:
* Initiative to collect more customer reviews, and quick feedback. (# of new reviews attempted, posted)
* Setting up Airbnb quality check process and reviews.
(# of quality checks done in a week/month)
* Display crucial information such as "# of stays accommodated, # of operating days/weeks/years so far, # of customer testimonials" for the customers who land at a particular listing.
- Knowledgable, fun hosts:
* Displaying information including photos and videos with the customers doing any fun activities. (# of photos, videos opened and correlation with booking numbers from the booking funnel)
* Including host videos explaining about them, giving an overview of what the customers could expect. (# of videos made (supplier end), # of videos consumed, and booking correlation)
* Airbnb add-ons such as trips, travel plans, etc. with the customers and the hosts based on availability and preferences. (# of trips listed, # of trips subscribed)
- Matching preferences:
* Initiatives of Explicit display of preferences information for better match ratio and customer experience.
* Better recommendation algorithm to identify more user preferences, add them, and show accurate matching customers wrt to them. (# of new preferences added, usage)
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