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How would you design an app for truck dispatchers?
Post and review answers and feedback to answers in the comments section of this post.
+1 vote
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Post and review answers and feedback to answers in the comments section of this post.
in Product Design by (716 points) | 511 views

1 Answer

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To clarify – we are being building an app for a defined customer segment – truck dispatchers – and truck dispatchers are the ones working behind the scenes assigning cargo to trucks and ensur…See more

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Hi Nikhita

Thank you for submitting your answer. You follow the right steps to answer the question. The needs are clear. The features are also good. I have a couple feedback for you:

– I think your goal should have been more user focused. Example would be “enable dispatcher to stay connected to the dispatching services at anytime from anywhere”

– given that the dispatchers most likely have access to a web portal today, you can think about some of the problems that are not met with a web service using a desktop computer (e.g. urgent communications, checking status on the go, etc). I think these are very important needs / problems you can highlight. Basically, you want to clarify if the mobile app is replacing the web app or complementing it and then start listing out the needs / use cases

– I think resources and implementation cost should be considered as an evaluation criteria for the features and not needs. You don’t know the features (solutions) when you’re listing the needs yet. There might be an easy way to meet a need with a feature. So I suggest considering implementation cost as one of the criteria for evaluating features
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Thank you – I appreciate the feedback and will incorporate it in practice.
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