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NPS for Walmart Offline is low. How will you go about it?
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in Problem Solving by (14 points) | 346 views

3 Answers

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Net Promoter Score is a score which is computed by taking responses from all the customers on "Whether they will recommend company to others?" on 1 to 10 rating scaleNumber of ratings >8  are promoters…See more

by (79 points)
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There are three steps I will executeExplore the Data Source -> Do Data Analysis -> Generate call to actionsExploring Data SourceAre all the sources sending dataIs the data sampled? Or full fidelity?Is th…See more

by (41 points)
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Clarify Problem statementNPS (Net promoter score) = (Promoters - detractors) / Total users *100Promoters = users who scored 9 & 10Detractors = users who scored 1 to 6Passive = user who scored 7 &8 …See more

by (65 points)
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